FAQ

Are your products truly 100% natural, cruelty-free and vegan? Yes. Everything that we create is made using 100% natural and plant-based ingredients. We never use anything that isn't derived from the earth. We are very transparent about the ingredients we use and you can see our list of ingredients on each product page. We NEVER test our products on animals and only use humans for our testing. We also ensure to use ethical and cruelty-free suppliers when sourcing our ingredients. We are approved as being vegan and cruelty-free by PETA's Beauty Without Bunnies program. 

How should I store your products? As we promise to create all-natural products, this means that our products must be stored carefully (in cool, dark settings) and used in very clean circumstances (not putting fingers into the jars or bottles). We recommend refrigerating all formulas to prolong shelf life. We recommend replacing old formulas after 10-12 months. 

When can I use these products? Due to our formulas being gentle, they are safe to use morning or night. If you use our serums during the day, follow with an SPF. 

How do I use your face serums? When you first switch over to using a facial oil rather than a traditional moisturizer, you'll notice that a little goes a long way. For oilier skin, place a few drops into your palm, rub your hands together and press into your skin. Avoid rubbing the oil into the skin, unless you have dryer skin or until your skin gets used to the change in your routine. 

How do I use your masks if I have sensitive skin? Our masks are gentle enough for those with sensitive skin, however, the way in which you use the masks can make a difference. Be gentle, try not to massage or scrub the face when applying our masks. Gently spread the mask in an upwards direction and allow it to nourish your skin for 10-15 minutes. Keep a spray bottle nearby, filled with filtered water or floral water, spraying your face occasionally to keep the mask damp and activated. 

Is your collection safe for use during pregnancy? While our formulas are completely natural and gentle, we always recommend consulting your physician before the use of products containing essential oils. 

What is your return policy? Due to the nature of our products, we cannot accept returns. We do our best to ensure that our products are packaged in a way to avoid damages or spills (using paper-based materials and never any plastic). If however, a product does arrive damaged or If you have any questions or concerns about your order, please contact us at hello@ateliersarishabeauty.com

What is your exchange policy? We only replace defected or damaged products.